This page shows what you can contact us about, meaning the operator, and which details help your message get answered faster. The contact details themselves are further down and in the imprint.
01
Contact us: what you can write about
Four requests are common:
- Questions about the plans and about ordering
- A refund, if a reported fault was not fixed or you were charged twice
- Privacy requests, such as access or deletion
- Errors or outdated statements in the guides
02
Orders, support and refunds
When a refund is possible is set out in the refund policy; the plans and prices are on the IPTV pricing in Switzerland page. Read both before ordering. Name the plan and the time of the order in your message so that your request can be matched faster.
03
Privacy requests
Ask for access, correction or deletion of your data at the same address. Which data is processed and which rights you have is described in the privacy policy. Proof of identity may be needed.
04
Reporting an error in the guides
For a quick correction, your report includes:
- the address of the page
- the statement that is wrong or outdated
- if possible a source, such as a provider's page or the text of a law
05
What we do not answer
Legal advice on your individual case is not part of the offer, nor are instructions for services without a licence. For a concrete legal question, a lawyer who specialises in intellectual property can help. Who is behind this website is on the About us page.
FAQ
Frequently asked questions
How do I reach the operator?
Through the contact details at the bottom of this page and in the imprint.
How do I ask for a refund?
Write to the contact address and name the plan and the time of the order. The conditions are in the refund policy.
How do I report an error in the guides?
Name the page, the wrong statement and if possible a source. Corrections appear with a new update date.