These IPTV refund terms apply to the trial access and to every plan ordered through this website. They are meant to make clear, before you order, when you get your money back and how it works.
01
What is being ordered
The trial access and the plans are digital services. Access is switched on at activation, and the chosen term starts from that moment. The term is paid in advance; prices are on the pricing page.
02
When an IPTV refund is possible
The amount is refunded in full in any of these situations:
- The service cannot be used as ordered, you report the fault within 14 days of activation, and it is not fixed within 3 working days of your report.
- You were charged more than once for the same order; the overpaid amount is always refunded.
- The order could not be activated for reasons on our side.
03
Faults reported later
If you report a fault after that period and it cannot be fixed, the amount is refunded pro rata for the unused part of the term.
04
When there is no refund
There is no entitlement to a refund in these cases:
- The service works, but after activation you no longer want to use it.
- The problem lies not with the service but with your device, your internet connection or a third-party app.
05
How to request a refund
Email us with the email address of the order, the plan you booked and a short description of the problem. The contact address is at the bottom of this page and on the Contact page.
We review the report, try to fix the fault and tell you whether a refund is granted.
06
Payout
A confirmed refund is credited back within 14 days to the payment method you used. Depending on the payment provider, it can take a few more days before the amount shows on your account.
07
Term and renewal
Each plan runs for the term you chose and then ends. There is a renewal only if you order again; no automatic charge takes place.
FAQ
Frequently asked questions
Does the refund policy also cover the trial access?
Yes. The same conditions apply to the trial access as to the plans.
Can I withdraw after activation if I do not like the service?
No. A refund is provided when the service does not work as ordered, not for a change of mind after activation. To check the service first, choose the one-month trial.
How long does a refund take?
After confirmation, the amount is credited back within 14 days.